Service
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Activity overview
Latest activity by Service-
Service created an article,
Pre-Authorization Hold
Welcome to our pre-authorization explainer video! In this video, we'll walk you through what pre-authorization is, why it's important, and how it works.
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Service created an article,
Can I bring my own car seat?
Kidmoto allows passengers to bring their own car seat if they need to. However, please be advised that Kidmoto drivers are not responsible for installing our passengers' car seats, and you will be ...
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Service created an article,
No Show Policy
If a customer fails to show up at the designated pick-up location 1 hour past the scheduled pick-up time and has not contacted us, the customer is considered a “NO SHOW”. A “NO SHOW” fee equal to ...
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Service created an article,
What if I have to reschedule my reservation? Is there a rescheduling fee?
It is the customer's responsibility to notify our support team of flight or itinerary changes. The passenger may email our customer service at support@kidmoto.taxi at any time. (Rescheduling of a r...
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Service created an article,
What Happens if my flight gets diverted?
If your flight gets diverted for any reason, Kidmoto would dispatch the driver and charge wait time accordingly. As soon as you know your flight is diverted, you can send your updated landing time...
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Service created an article,
How to proceed if a flight is early or delayed?
For pickups at the airport, Kidmoto drivers will track and monitor your flight to ensure a timely pick-up. However, if your arrival is delayed or early by more than 45 minutes, there is a chance ...
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Service created an article,
How can I be sure that my car is coming?
Please note that your ride has been created in the system, but it is NOT YET confirmed unless we assign it to a driver. You will receive a confirmation on the KIDMOTO APP or email once a driver ...
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Service created an article,
Am I charged for cancelling my Kidmoto reservation?
Kidmoto has updated our cancellation policy: GENERAL CANCELLATION POLICY* A $30 cancellation fee applies if you cancel a ride within 24 hours prior to your pick-up time. Fifty percent (50%) of...
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Service created an article,
What if I am or my driver is running late?
Though Kidmoto drivers track and monitor your flight for a timely airport pick-up, the two of you may need to communicate quickly when there are unforeseen delays or circumstances. Our drivers alwa...
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Service created an article,
What if there’s no driver assigned to my reservation yet?
Stay positive. We can’t promise it will work out every, single time but we’ll do our best to match you with a driver. We’ll keep in touch either way.