Service
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Activity overview
Latest activity by Service-
Service created an article,
Pre-Authorization Hold
Welcome to our pre-authorization explainer video! In this video, we'll walk you through what pre-authorization is, why it's important, and how it works.
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Service created an article,
Can I bring my own car seat?
Kidmoto allows passengers to bring their own car seat if they need to. However, please be advised that Kidmoto drivers are not responsible for installing our passengers' car seats, and you will be ...
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Service created an article,
No Show Policy
If a customer does not show up at the designated pick-up location within 1 hour of the scheduled time without contacting us, they will be considered a "NO SHOW". A fee equivalent to the total trip ...
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Service created an article,
What if I have to reschedule my reservation? Is there a rescheduling fee?
Yes, there will be a rescheduling fee of $20 on top of the quoted rate for your reservation. Kindly click here to know more about the rescheduling fee and other fees you may encounter in the future.
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Service created an article,
What Happens if my flight gets diverted?
If your flight gets diverted for any reason, Kidmoto would dispatch the driver and charge wait time accordingly. As soon as you know your flight is diverted, you can send your updated landing time...
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Service created an article,
How to proceed if a flight is early or delayed?
For pickups at the airport, Kidmoto drivers will track and monitor your flight to ensure a timely pick-up. However, if your arrival is delayed or early by more than 45 minutes, there is a chance ...
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Service created an article,
How can I be sure that my car is coming?
You will receive a confirmation on the KIDMOTO APP or via email once a driver has been assigned to your reservation request. Please be aware that your ride is not confirmed until we have assign...
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Service created an article,
Am I charged for cancelling my Kidmoto reservation?
Kidmoto has updated our cancellation policy: GENERAL CANCELLATION POLICY* A $30 cancellation fee will be charged if you cancel a ride within 2 hours before your scheduled pick-up time. A $75 ...
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Service created an article,
What if I am or my driver is running late?
Though Kidmoto drivers track and monitor your flight for a timely airport pick-up, the two of you may need to communicate quickly when there are unforeseen delays or circumstances. Our drivers alwa...
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Service created an article,
What if there’s no driver assigned to my reservation yet?
Stay positive. We can’t promise it will work out every, single time but we’ll do our best to match you with a driver. We’ll keep in touch either way.