Here are the steps to take if you learn that your flight is either early or delayed:
1. Email us at [email protected] with your reservation number, updated flight number, and arrival time — email usually works from the air when SMS doesn't, so it's the best way to reach us mid-flight. If you're already on the ground, texting (844) 542-5188 will get you the fastest reply. We will endeavor to assign your ride to another available driver.
2. Contact your assigned driver via call or text to confirm their availability for the adjusted arrival time.
Your driver will track your flight and notify us if they cannot meet your new pick-up time. We'll then find another driver and update you by email.
For airport pickups, Kidmoto drivers monitor your flight for on-time service. If your arrival is delayed or early by over 45 minutes, your assigned driver may not be available. Kidmoto will make every effort to secure a replacement driver.
Arrivals either delayed or early by more than 2 hours will fall under our rescheduling policy. Kidmoto and its drivers are not liable for cancellations due to driver availability issues.