FREQUENTLY ASKED QUESTIONS
By Support1 author114 articles
Car Seat Installation Videos
Diono Car Seat Instruction Manuals
Are there any specific guidelines or restrictions for holiday travel with Kidmoto?
How can I ensure a smooth and timely pickup during peak holiday traffic?
Are there any exclusive discounts or promotions for the holidays?
What safety measures are in place for holiday travel with Kidmoto?
What happens if I have a large family or need extra holiday seating?
Can I cancel my ride during the holiday season?
How early can I book a Kidmoto ride for the holidays?
Is Kidmoto available for airport transfers during the holidays?
Can I change my booking if plans change at the last minute during the holidays?
What if my flight is delayed during the holiday season?
Is there a higher cost for rides during the holiday season?
Should I book a ride in advance for the holidays?
Are Kidmoto services available during the holiday season?
How do I book a Kidmoto ride for the holiday season?
Can I bring pets?
What do Kidmoto drivers do when kids get sick or misbehave?
What if my child gets car sick?
Do I get charged for cleaning fees if my child gets carsick?
What if my child is carsickly or gets motion sickness caused by travel in a motor vehicle?
What are Kidmoto drivers instructed to do in the event of accidents?
What if my child needs to use the restroom during a ride?
What time should I select for my pickup time at the airport?
What to do if flight is early or delayed?
Will I be charged a waiting fee if my plane is delayed?
What Happens if my flight gets diverted?
How many luggage can I bring?
How do I reach my driver?
Where do I get picked-up?
Do you offer airport meet and greet?
What is the wait time?
JFK International Airport
Philadelphia International Airport
Newark Liberty International Airport
Charlotte Douglas International Airport
Boston Logan International Airport (BOS)
Nashville International Airport
LaGuardia Airport
I need a ride today but I can't book on your website.
How can I be sure that my car is coming?
How do I make a reservation?
How early do I have to request a ride?
What if there’s no driver assigned to my reservation yet?
When is a driver assigned to my booking?
What if I am or my driver is running late?
Are your drivers vaccinated?
How do I book for a roundtrip?
How will I know if a ride has been scheduled?
Can I make changes to my reservation?
Do I need to download the Kidmoto App to book a ride?
Inner-City trips; what does that mean?
How is the price quoted?
I was charged higher than quoted before my trip.
How much does Kidmoto cost?
How do I request for a quote?
Can I request a quote for roundtrips?
Is the estimated confirmation price the final price?
How do I pay for every ride?
My card keeps declining for Kidmoto but it works, how come?
When do I get charged?
What should I do if I see an incorrect charge?
I need a receipt for my ride
Kidmoto Pricing, Fees & Surcharges — What You'll Pay
What other fees I might see on my final bill that were not initially on the ride confirmation?
Are there surcharges for booking early morning trips?
Is There a Fee for Extra Luggage?
What if my child made a mess during the ride?
Is there a charge for inside terminal pick-up?
Are Tolls & Surcharges included in the price estimate?
What are the traffic surcharges?
Do I get charged for Parking fees?
What if I have to make a stop during a trip?
Is there a congestion charge in NYC?
How do I tip the driver?
Taxes and other fees