There is no cancellation fee before a driver is on the way to you. You can cancel at any time, including the same day, at no charge, as long as a driver has not yet been dispatched to your trip.
A fee applies only once a driver is committed to your trip, and 100% is charged only when your driver has already arrived.
What "subtotal" means
Your ride subtotal is the base fare for your trip. It excludes tolls, taxes, surcharges, fees and gratuity. So a percentage-based cancellation charge is always calculated on the fare itself, never on the extras.
General cancellation policy
No charge at any time before your driver is on the way — there is no time-based cancellation fee.
$75 if your driver is already on the way to the airport or to your pickup location.
100% of your ride subtotal if your driver has already arrived at the airport or at your pickup location.
Midnight to early morning pickups (12:00 am – 7:00 am)
Overnight pickups follow exactly the same policy as every other ride. One practical note: a driver for a very early pickup is often dispatched well before your pickup time, so if your plans change, text us as early as you can. Once a driver is on the way, the $75 applies.
12-passenger vans
Vans are booked and staffed differently, so they carry one extra rule. Whichever of these fits your situation applies:
50% of your ride subtotal if you cancel within 12 hours of your pickup time or flight arrival time.
$75 if your driver is already on the way.
100% of your ride subtotal if your driver has already arrived.
Chartered rides follow the general cancellation policy above.
Flight delays and cancellations
For airport pickups we track your flight and adjust automatically, so a delay usually needs no action from you. If your flight is cancelled or you need a different date, email [email protected] and we'll reschedule. See rescheduling fees.
How to cancel
Email [email protected]. We confirm every cancellation in writing — if you haven't had confirmation from us, the cancellation isn't yet effective, so please follow up.
This policy applies to reservations confirmed with a driver, whether booked through the Kidmoto app, our website, email or text message.