You are never charged 100% unless your driver has already arrived at your pickup location. That is the only circumstance in which the full ride subtotal is charged.
What "subtotal" means
Your ride subtotal is the base fare for your trip. It excludes tolls, taxes, surcharges, fees and gratuity. So a percentage-based cancellation charge is always calculated on the fare itself, never on the extras.
General cancellation policy
$30 if you cancel within 2 hours of your scheduled pickup time.
$75 if your driver is already on the way to the airport or to your pickup location.
100% of your ride subtotal if your driver has already arrived at the airport or at your pickup location.
Midnight to early morning pickups (12:00 am – 7:00 am)
$30 if you cancel within 8 hours of your scheduled pickup time.
$75 if your driver is already on the way.
100% of your ride subtotal if your driver has already arrived.
12-passenger vans and chartered rides
50% of your ride subtotal if you cancel within 24 hours of pickup time or flight arrival time.
100% of your ride subtotal if your driver has already arrived.
Flight delays and cancellations
For airport pickups we track your flight and adjust automatically, so a delay usually needs no action from you. If your flight is cancelled or you need a different date, email [email protected] and we'll reschedule. See rescheduling fees.
How to cancel
Email [email protected] or text 844-542-5188. We confirm every cancellation in writing — if you haven't had confirmation from us, the cancellation isn't yet effective, so please follow up.
This policy applies to reservations confirmed with a driver, whether booked through the Kidmoto app, our website, email or text message.