Every fee we charge, in one place. Prices are the same in every city we operate in.
First, what "ride subtotal" means
Your ride subtotal is the base fare for your trip. It excludes tolls, taxes, surcharges, fees and gratuity. Any charge quoted as a percentage — like a cancellation fee — is calculated on this number, never on your full total. You can see the SUBTOTAL line on your booking confirmation email.
Cancellation
Free — more than 2 hours before pickup (more than 8 hours for 12:00am–7:00am pickups)
$30 — within 2 hours of pickup (within 8 hours for 12:00am–7:00am pickups)
$75 — your driver is already on the way
100% of your ride subtotal — your driver has already arrived
You are never charged 100% unless your driver has already arrived. 12-passenger vans and chartered rides: 50% of subtotal within 24 hours of pickup or flight arrival.
No-show (you don't arrive within 1 hour and haven't contacted us): 100% of your ride subtotal. A tracked flight delay is not a no-show.
Surcharges
$20 — early morning, 12:00am to 5:00am
$5 — AM rush hour, 5:00am to 9:00am
$7 — PM rush hour, 3:00pm to 7:00pm
Any surcharge that applies to your trip is already included in the quote you see when you book.
Waiting time — $1 per minute after a free grace period
30 minutes free after a domestic arrival
60 minutes free after an international arrival
15 minutes free for any non-airport pickup
For airport pickups the clock starts at your actual landing time, because we track your flight — a delay never eats into your free time.
Cleaning fees
Ordinary travel mess — crumbs, a spilled drink — is never charged. If the vehicle or a car seat needs real cleaning before the next family can ride:
Vehicle interior: $50 moderate mess, $120 major mess
Car seat: $25 minor, $60 medium, $90 larger mess
We always email you to explain any cleaning charge. If your child gets motion sick, tell us before the ride and we'll prepare your driver — parents who warn us rarely pay anything.
Changes and rescheduling
Free — 24 hours or more before pickup
$20 — same-day change, subject to availability
No fee for airline-caused changes
If your flight is delayed, you usually don't need to do anything — we track it and your driver adjusts automatically at no charge. If your arrival shifts by more than 2 hours, or your flight is cancelled, contact us and we'll reschedule.
Optional add-ons
Meet & Greet (inside terminal pick-up): $15. Airport parking is paid directly to the airport and is separate from this fee.
Additional stop: $20
Charged separately from your quote
Tolls, parking and airport fees — these vary by route and location. New York and New Jersey tolls are a flat $22 per trip.
NYC congestion pricing: $0.75 below 60th Street
Cruise port charges where applicable
Two things people often ask about
Gratuity: a 15% gratuity is included by default in your fare. It sits outside your ride subtotal.
The $25 on your statement: that's a temporary card verification hold, not a fee. Your bank releases it. Your card is pre-authorized 24 hours before your ride and charged after the ride is complete.
Late booking fee: $30 when a ride is booked less than 12 hours before pickup. It does not apply in New York, New Jersey or Orlando.
Questions?
Text us at 844-542-5188 or email [email protected] — 24/7.