If you don't arrive at your pickup location within 1 hour of the scheduled time and haven't contacted us, the reservation is treated as a no-show.
A no-show is charged at 100% of your ride subtotal — the same as cancelling once your driver has already arrived, because in a no-show your driver did arrive and waited for you.
Your ride subtotal is the base fare for your trip. It excludes tolls, taxes, surcharges, fees and gratuity.
How to avoid it. Let us know as early as you can. Even a quick text buys us options — we can hold the driver, move your pickup time, or cancel at a lower fee. Text 844-542-5188 or email [email protected].
If your flight is delayed, you generally don't need to do anything — we track your flight and your driver adjusts automatically. A tracked delay is not a no-show.
See our cancellation policy for the full fee ladder.