How do I cancel my reservation?
You can cancel through the Kidmoto app, at kidmoto.taxi, by replying to your confirmation email, or by emailing [email protected]. The quickest option is email with your reservation details.
Is there a cancellation fee?
Not unless a driver is already on the way to you. Fees are the same in every market:
Nothing at any time before your driver is on the way, including a same-day cancellation.
$75 if your driver is already on the way.
100% of your ride subtotal if your driver has already arrived.
Your ride subtotal is the base fare for your trip. It excludes tolls, taxes, surcharges, fees and gratuity.
One extra rule applies to 12-passenger vans: 50% of your ride subtotal if you cancel within 12 hours of pickup. See the full cancellation policy.
How do I change my pickup time, location, or trip details?
Email [email protected] with your reservation details and the changes you'd like, and our team will confirm the update. There's no fee 24 hours or more before pickup; same-day changes carry a $20 rescheduling fee and are subject to availability. More on changing your reservation.
What if my flight is delayed?
For airport pickups we track your flight and adjust your pickup time to your actual arrival, so a delay usually requires no action from you. If your arrival shifts by more than 2 hours in either direction, it falls under our rescheduling policy — email or text us and we'll sort it out. What to do if your flight is early or delayed.
Will I get a confirmation?
Yes — you'll receive an email confirming your cancellation. A cancellation isn't effective until we've confirmed it, so if you don't see it, check your spam folder and then contact us.