How do I cancel my reservation?
You can cancel your booking through any of these channels: the Kidmoto mobile app, our website at www.kidmoto.taxi, by replying to your confirmation email, by emailing support at [email protected], or by SMS at 844-542-5188. The quickest options are to email [email protected] or text us at 844-542-5188 with your reservation details.
Is there a cancellation fee, and will I be refunded?
Our cancellation fee is the same across all markets. For the full details on fees and refunds, please see our cancellation policy: https://kidmoto.taxi/cancellation-policy/
How do I change my pickup time, location, or trip details?
To modify an existing booking, email us at [email protected] or text 844-542-5188 with your reservation details and the changes you'd like. Our team will confirm the update with you.
What if my flight is delayed?
For airport pickups, we track your flight and automatically adjust your pickup time based on your actual arrival — so a delayed flight usually requires no action on your part. For any other last-minute changes, email [email protected] or text 844-542-5188 as soon as possible.
Will I get a confirmation?
Yes — you'll receive an immediate email confirming your cancellation. If you don't see it, check your spam folder or contact us at [email protected].