How do I cancel my reservation?
You can cancel through the Kidmoto app, at www.kidmoto.taxi, by replying to your confirmation email, by emailing [email protected], or by texting 844-542-5188. The quickest options are email or text with your reservation details.
Is there a cancellation fee?
Fees are the same in every market:
$30 if you cancel within 2 hours of your scheduled pickup (within 8 hours for pickups between 12:00 am and 7:00 am).
$75 if your driver is already on the way.
100% of your ride subtotal if your driver has already arrived.
Your ride subtotal is the base fare for your trip. It excludes tolls, taxes, surcharges, fees and gratuity.
Different rules apply to 12-passenger vans and chartered rides — see the full cancellation policy.
How do I change my pickup time, location, or trip details?
Email [email protected] or text 844-542-5188 with your reservation details and the changes you'd like, and our team will confirm the update. There's no fee 24 hours or more before pickup; same-day changes carry a $20 rescheduling fee and are subject to availability. More on changing your reservation.
What if my flight is delayed?
For airport pickups we track your flight and adjust your pickup time to your actual arrival, so a delay usually requires no action from you. If your arrival shifts by more than 2 hours in either direction, it falls under our rescheduling policy — email or text us and we'll sort it out. What to do if your flight is early or delayed.
Will I get a confirmation?
Yes — you'll receive an email confirming your cancellation. A cancellation isn't effective until we've confirmed it, so if you don't see it, check your spam folder and then contact us.