You can cancel through the Kidmoto app, or by emailing [email protected] and we'll cancel it for you.
Wait for our confirmation. A cancellation isn't effective until we've confirmed it in writing. If you haven't heard back from us, please follow up — don't assume it went through.
What it will cost
Nothing at any time before your driver is on the way, including a same-day cancellation.
$75 if your driver is already on the way.
100% of your ride subtotal if your driver has already arrived.
Your ride subtotal is the base fare for your trip. It excludes tolls, taxes, surcharges, fees and gratuity.
One extra rule applies to 12-passenger vans: 50% of your ride subtotal if you cancel within 12 hours of pickup. See the full cancellation policy.
Changing rather than cancelling? If you just need a different time or date, don't cancel — ask us to change the booking instead. It's usually cheaper, and free if you're 24 hours or more out.